Personal Digital Resource

In February 2025, our Personal Online and Mobile Banking platforms, are getting an upgrade!

This Personal Digital Resource Page will cover critical information regarding dates, action items, and resources available to prepare you for the upgrade.

New Features:

	New User Experience – User-friendly modern design
	More Transfer Options - Send money easily via Zelle or wire transfers, and now transfer money to fellow clients within The Bank of Tampa network.
	New Bill Pay experience
	CardHub for Debit Cards - Now manage your debit cards from your desktop, as well as your mobile device.
	Credit Score Access – With Savvy Money, receive real-time credit score monitoring
	Single Sign-on Now easily access BillPay, Check Reorders, MyCardStatement, and Zelle with a single sign-on

Important Dates to Remember:

Pre-Launch:

Starting today - Ensure your contact information on file is correct. Update your address, phone/cell, email via www.bankoftampa.com/client-contact-information-update/

If you wish to have access to your account records during the outage, please print/download your statements now.

February 6, 2025, 12 p.m. - February 9, 2025, 5 p.m. | Bill Pay/CheckFree – The system is inaccessible, however, reoccurring payments will not be disrupted during this time. .

February 7, 2025, 12 p.m. - February 9, 2025, 5 p.m. | Online and mobile banking is view only during this time. There will likely be a disruption in service after 5 p.m. up until 9 a.m. the following morning.

February 7, 2025, 12 p.m. - February 10, 2025, 9 a.m. | Mobile Deposits – You will not be able to process mobile deposits during this time.

February 7, 2025, 4 p.m. - February 11, 2025, 9 a.m. | Zelle® Only- For any prescheduled payments between February 7, 2025, and February 11, 2025, you will need to either reschedule payments prior to or after this outage window.

***As we prepare to launch the new platform, access to one-time transfers, edits to existing transfers, or other functions including stop payments, mobile deposits, debit card management, etc. will be unavailable during this time.

February 10, 2025, 9 a.m.-The Bank of Tampa's new Online Banking is live and the new mobile app is now available for download in the Apple and Google Play Store; search "Bank of Tampa: Mobile Banking." Once your download is complete, do not forget to delete your old Bank of Tampa app from your phone.

Please Note: All dates are subject to change.

Post Launch:

	QuickBooks/Quicken -Starting February 10, 2025, to avoid disruption, you will need to take action and configure your QuickBooks to the new digital banking platform. Download QuickBooks Conversion Guide
	Setup Alerts - If you currently utilize Balance, Transaction, or Security Alerts, these will NOT convert to the new online and mobile platform and will need to be established upon initial Login.
	Bill Pay - If you are enrolled in Bill Pay, all previously established payees and scheduled one-time or recurring bill payments will be converted to the new online and mobile platform. Upon initial login, we recommend accessing Bill Pay and reviewing any scheduled payments, ensuring they were appropriately converted.
	Transfers - All previously scheduled, future-dated or recurring transfers will be converted to the new online and mobile platform. Upon initial login, we recommend accessing Transfers/Money Movement, located in the Online Activity Center, to ensure internal, external and Zelle® transfers were converted correctly.