Send and receive money with Zelle^®

You can send, request, or receive money with Zelle^®. To get started, log into the The Bank of Tampa Online and Mobile Banking App or online banking. In the main menu, select "Transfer and Pay". Then "Send money with Zelle^®".

To send money using Zelle^®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit "Send." The recipient will receive an email or text message notification via the method they used to enroll with Zelle^®. Money is available to your recipient in minutes if they are already enrolled with Zelle^®.

To request money using Zelle^®, choose "Request," select the individual from whom you'd like to request money, enter the amount you'd like, include an optional note, review and hit "Request". If the person you are requesting money from is not yet enrolled with Zelle^®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.

To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle^®. If you have already enrolled with Zelle^®, you do not need to take any further action. The money will be sent directly into your The Bank of Tampa account, typically within minutes.

If someone sent you money with Zelle^® and you have not yet enrolled with Zelle^®, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select The Bank of Tampa.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification - you should enroll with Zelle^® using that email address or U.S. mobile number to ensure you receive your money.

Keeping your money and information secure is a top priority for The Bank of Tampa. When you use Zelle^® within our mobile app or online banking, your information is protected with the same technology we use to keep your The Bank of Tampa account safe.

Zelle^® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter or neighbor.¹

Since money is sent directly from your The Bank of Tampa account to another person's bank account within minutes¹, Zelle^® should only be used to send money to friends, family and others you trust.

If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^®. These transactions are potentially high risk (just like sending cash to a person you don't know is high risk).

Neither The Bank of Tampa nor Zelle^® offers purchase protection for payments made with Zelle^® - for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.

Please contact our customer support team at 813-998-1950. Qualifying imposter scams may be eligible for reimbursement.

Some small businesses are able to receive payments with Zelle^®. Ask your favorite small business if they accept payments with Zelle^®. If they do, you can pay them directly from your The Bank of Tampa Online and Mobile Banking App or online banking using just their email address or U.S. mobile number.

Neither The Bank of Tampa nor Zelle^® offers purchase protection for payments made with Zelle^® - for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Only send money to people and small businesses you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.

In order to use Zelle^®, the sender and recipient's bank or credit union accounts must be based in the U.S.

Zelle^® payments cannot be reversed.

You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment". If you do not see this option available, please contact our customer support team at 813-998-1950 for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our customer support team at 813-998-1950 so we can help you.

No, The Bank of Tampa does not charge any fees to use Zelle^® in our mobile app.

Your mobile carrier's messaging and data rates may apply.

You can find a full list of participating banks and credit unions live with Zelle^® at Zellepay.com.

If your recipient's bank or credit union isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle^® by downloading the Zelle^® app for Android and iOS.

To enroll with the Zelle^® app, your recipient will enter their basic contact information, an email address or U.S. mobile number, and a Visa^® or Mastercard^® debit card with a U.S. based account (does not include U.S. territories). Zelle^® does not accept debit cards associated with international deposit accounts or any credit cards.

Zelle^® QR code provides peace of mind knowing you can send and receive money to the right person, without typing an email address or U.S. mobile number.

To locate your Zelle^® QR code, log into the The Bank of Tampa Online and Mobile Banking App, click "Send Money with Zelle^®". Next, go to your "Zelle^® settings" and click "Zelle^® QR code" and your QR code will be displayed under "My Code". From here you can view your QR code and use the print or share icons to text, email or print your Zelle^® QR code. To receive money, share your Zelle^® QR code.

To send money, log into the The Bank of Tampa Online and Mobile Banking App, click "Send money with Zelle^®", click "Send," then click on the QR code icon displayed at the top of the "Select Recipient" screen. Once you allow access to your camera, simply point your camera at the recipient's Zelle^® QR code, enter the amount, hit "Send," and the money is on the way! When sending money to someone new, it's always important to confirm the recipient is correct by reviewing the displayed name before sending money.

Eligible small business accounts can send, receive, or request money with Zelle^®. To get started, log into the The Bank of Tampa Online and Mobile Banking App or online banking. In the main menu, select "Transfer and Pay". Then "Send money with Zelle^®".

Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept the terms and conditions, and you're ready to start sending and receiving money with Zelle^®.

To send money with Zelle^®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile number), add the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes.¹

If the small business or consumer you send money to has already enrolled with Zelle^® through their banking app, the money is sent directly to their bank account and cannot be canceled. It's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

To receive money using Zelle^® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle^® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle^®, you will receive your money directly into your enrolled bank account.

To request money using Zelle^® with a small business account, click "Send Money with Zelle^®," select "Request," enter the individual's email address or U.S. mobile number, confirm the recipient is correct and tap "Request."²

If your customer is using Zelle^® through their banking app, they'll be able to pay you with Zelle^®. You'll receive a payment notification once your customer has sent you money in response to your request. If your customer is enrolled in the Zelle^® app, they will not be able to send you money with Zelle^®, and you should arrange for a different payment method.

To be eligible for Zelle for small business, you must have a business checking, business Money Market and/ or business savings account with The Bank of Tampa.

No, The Bank of Tampa does not charge any fees to use Zelle^® with a small business account.

Your mobile carrier's messaging and data rates may apply.

Neither The Bank of Tampa nor Zelle^® offers purchase protection for payments made with Zelle^®.

No, Zelle^® payments cannot be reversed.

You can only cancel a payment if the small business or consumer you sent money to hasn't yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment." If you do not see this option available, please contact our customer support team at 813-998-1950 for assistance with canceling the pending payment.

If you send money to a small business or consumer that has already enrolled with Zelle^® through their bank or credit union's mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you know and trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you try to send money to a consumer who is enrolled in the Zelle^® app, the payment won't go through and a message will pop up to let you know the payment cannot be completed. With small business accounts, Zelle^® does not currently support sending or receiving money to users enrolled in the Zelle^® app.

If you sent money to the wrong person, please immediately call our customer support team at 813-998-1950 so we can help you.

Please contact our customer support team at 813-998-1950. Qualifying imposter scams may be eligible for reimbursement.

Keeping your money and information secure is a top priority for The Bank of Tampa. When you use Zelle^® within our mobile app or online banking, your information is protected with the same technology we use to keep your The Bank of Tampa account safe.

In order to use Zelle^®, the sender and recipient's bank or credit union accounts must be based in the U.S.

Whether you use Zelle^® with a small business account or a consumer account, Zelle^® uses the same network to initiate payments to small businesses and consumers. Consumers who are already enrolled with Zelle^® through their banking app don't need to do anything different to send money to a small business. The experience is slightly different for small businesses, as small businesses cannot currently send payments to or receive payments from consumers who are only enrolled in the Zelle^® app.¹

Please call The Bank of Tampa at 813-998-1950 so we can help you.

There are a few ways you can encourage your customers to pay you with Zelle^®.

• Tell customers verbally that you accept payments with Zelle^®, and that they can easily send you money right from their banking app.
• Include it on an invoice. We recommend adding "I accept payments with Zelle^®" or "Pay me with Zelle^®".
• Use Zelle^® to request money from your customers (which will send them a notification telling them you've requested payment with Zelle^®).²
• Download Zelle^® marketing assets for free from zellepay.com and add them to your website, social media and more!

Please note, you'll only be able to receive payments from consumers using Zelle^® through their financial institution's banking app. You will not be able to receive payments from consumers enrolled in the Zelle^® app.

Simply log into the The Bank of Tampa Online and Mobile Banking App or online banking and select "Send Money with Zelle^®." Then, enter an email address or U.S. mobile number to connect to your small business bank account.

Important note: If you already use Zelle^® for personal use, you must use a different email address or U.S. mobile number than the one you used to enroll your personal bank account. For example, name@email.com would be connected to your personal checking account, and 555-555-1234 would be connected to your small business bank account.

Zelle^® QR code provides peace of mind knowing you can send and receive money, without typing an email address or U.S. mobile number.

To locate your Zelle^® QR code, log into the The Bank of Tampa Online and Mobile Banking App, click "Send Money with Zelle^®". Next, go to your "Zelle^® settings" and click "Zelle^® QR code" and your QR code will be displayed under "My Code". From here you can view your QR code and use the print or share icons to text, email or print your Zelle^® QR code. To receive money, share your Zelle^® QR code.

To send money, log into the The Bank of Tampa Online and Mobile Banking App, click "Send money with Zelle^®", click "Send," then click on the QR code icon displayed at the top of the "Select Recipient" screen. Once you allow access to your camera, simply point your camera at the recipient's Zelle^® QR code, enter the amount, hit "Send," and the money is on the way! When sending money to someone new, it's always important to confirm the recipient is correct by reviewing the displayed name before sending money.